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Design of processes of business department in IT company and measuring their performance
Schütz, Martin ; Oškrdal, Václav (advisor) ; Bruckner, Tomáš (referee)
The thesis deals with design of new processes of business department in IT company which provides server hosting, web hosting and domain registration services. These processes come from identification and analysis of current processes and the theory of business department management. Key Performance Indicators (KPIs) were set for selected processes which can be used for managing the company as a whole. Models of processes were created due to EPC notation. New processes were designed to continuously create data in CRM information system providing evidential and information support necessary for business department management, including the possibility of measuring its performance. Processes also automatize often repetitive activities and provide relevant information to other affected business units within the company. Contribution of the thesis lies in results of analysis of current identified processes containing solution proposals of discovered problems and newly created process models. Both can be used as a pattern for optimization of current processes in already existing organization or for designing new process models in new organization in the same or similar field of business.
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Design of the Production Process for Devices of X-ray Defectoscopy
Čejka, Petr ; Šunka, Josef (referee) ; Videcká, Zdeňka (advisor)
This thesis focuses in production business and its management. Theses propose and describe a manufacturing process for particular product. Production process is based on an analysis of final product. Production is scheduled in process form, so it includes process maps of production stages. Simultaneously with the planning, it also determines human needs for production, and calculation of its economics. Thesis also deals with the issue of product quality and suggests way to ensure quality in production.
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Design processes in customer care and support
Müller, Vladimír ; Říhová, Zora (advisor) ; Roulová, Petra (referee)
The Diploma thesis is engaged in the modelling of business processes, focusing on their design. Especially processes in area of providing support and customer care. The main goal of the thesis is application modelling method for selected business processes in a particular company engaged in telecommunications services. The theoretical part is focused on processes, process management and standards for the business process modelling. In the practical part are then described selected processes related to ABC satellite television services. These processes are designed by selected methodology. Under the proposed processes that take place after activation are calculated costs of operation the process (financial, human resources). These costs are calculated to the time when it is expected to 200,000 customers of ABC satellite television. Summary of costs is in evaluating the proposal.
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